Improving Assertive Behavior

Communication is, literally, everything. But with emails and texts flying back and forth, we might all need a refresher course in face-to-face (and phone!) skills. According to Theresa Flormata-Ballesteros’ book “Speech and Oral Communication,” to effectively transmit information, ideas and attitudes, a clear speaking voice is first and foremost. Also key are good pronunciation and the ability to adequately convey your meaning. Then there are nonverbal communication skills, such as posture and body language, that play an important role as well. To read more from ASHLEY MILLER, click here.